RESERVATIONS:

All reservations are to be made direct to OnKohChang.com. All details are necessary. Names of passengers, departure date and accommodation requested should be made as early as possible, especially for the months of November-April.

CANCELLATIONS:

Hotel, Activities and Transfer bookings:

  • Up to 14 Days to departure –  no charge
  • 14-1 Days – No refund
  • No show –  No refund

ACCOMMODATION:

All accommodation is on “Run Of House” basis. The right is reserved to substitute hotel accommodation of a similar grade when necessary, from those mentioned in the package tour tariff. In addition, onkohchang.com cannot be held responsible for hotel over booking situations, when the hotel may relocate the individuals or the tour. However, we will do our utmost to ensure this relocation will be in accommodation of a similar category.

PEAK SEASON SUPPLEMENTS:

During the tourist high season in Thailand from November until April all hotels will add a high-season supplement charge to the annual contract room rates. Full payment should be made before guests arrive, plus the cost of the compulsory Gala Dinners on Christmas and New Year’s Eve. These surcharges will be added to our contract rate to you when your booking is confirmed.

PAYMENTS:

Full payment must be received by OnKohChang.com at reservation, unless special arrangements have been made. If payment does not reach us in time, we have the right to release the booking without notice.

RATES:

All rates are quoted in THAI BATH and rates descriptions are based on our own contract rates. All our rates include local taxes, service and VAT. We reserve the right to change rates given without previous notice and valid for travel agent only.

LIABILITY:

Whilst every effort will be made to promote requested services, OnKohChang.com acts only as an agent for airlines, hotels, transportation companies and tourist offices providing the services and other contracts. As such, OnKohChang.com is not liable or responsible for any loss, injury, damages, claims for additional expenses due to incidents which occur, delays, political action, change of schedules or other irregularities arising from circumstances beyond its control. These must be borne by passengers.

HOW TO PAY FOR OUR SERVICES:

Any payment for tours, hotels, air tickets or other services will be made after the clients agree with the price. To confirm any booking the payments must be made in advance. That means we can guarantee all arrangements.

CREDIT CARD PAYMENT:

We accept MASTER, VISA and AMERICAN EXPRESS for credit cards payment via Paypal system.